Charter of Client Rights

Client Rights and Responsibilities

You have a right:

To be treated in a respectful, non-judgmental and non-discriminatory way
To receive appropriate, thorough and well-researched advice and/or referrals to other agencies
To understand our guidelines for providing legal services, which we will discuss and explain on request
To be treated with honesty, respect, dignity and regard for your privacy and confidentiality
To bring a support person when you attend this service
To an interpreter, if needed
For your information to be treated confidentially at all times
To voice a concern or make a complaint.

You have a responsibility:

To treat staff, volunteers and other service users with respect at all times
To not act in a rude, aggressive or abusive manner towards staff, volunteers or other service users
To understand you are receiving a free legal advice appointment and that ongoing work/casework is resource intensive and is therefore available only in limited circumstances
To supply correct information about yourself and your situation so that staff fully understand what is happening and can assess how to best assist you
To participate actively with staff to resolve issues together
To act in a way that doesnít put yourself or any other person at risk, or compromise any personís safety
To arrive at your appointment on time
To inform the Centre if you cannot make your appointment and reschedule if necessary.

Got a complaint or suggestion?

For any questions or suggestions regarding your rights and responsibilities, please contact:

The Director
Townsville Community Legal Service Inc
PO Box 807
TOWNSVILLE QLD 4810
Phone: (07) 4721 5511

Email us