Townsville Community Legal Service Inc
About TCLS
News
Areas of law and Services
Community workers and the law
Contact us

The Client Relationship

The community worker client relationship is a complex one, often subject to legislative rules, ethical or conduct regimes and other considerations. In this section we look at the separate components that make up the client relationship.


Default icon

The Retainer
A retainer is a term given to describe a contract for services between a professional and their client. Retainers are known by a range of terms:


Default icon

Conflicts of interest
A conflict of interest may occur when a person allows a personal interest to clash with a public duty. Acting in conflict of interest is to act...


Default icon

Capacity issues
Capacity issues can arise because of a number of issues, including cases where clients who have impaired capacity for reasons such as intellectual...


Default icon

Liability
Liability can arise in a range of ways, including:


Default icon

Contractual issues
Community organisations have the ability to enter contracts through their members (usually the committee or executive) or to those who have delegated...


Default icon

Duty of care
A breach of any duty of care means that the community organisation owed a duty of care and did not fulfil that duty to the appropriate standard. For...


Default icon

Civil Wrongs (Torts)
Torts are actions that are taken for a specific civil wrong such as negligence or defamation. Community organisations are able to sue and be sued,...


Default icon

Standard of care
The notion of a standard of care refers to the degree of care that the law expects a person will take in same or similar circumstances. For example,...


Default icon

Managing expectations
The management of civil liability is often a mixture of managing the quality of work and the expectation of clients. Managing expectation means:


Default icon

Volunteers & the Civil Liability Act
The Civil Liability Act contains some provisions that relate to the liability of volunteers.


Default icon

Translating and Interpreting issues
The Department of Immigration and Citizenship (DIAC) provides the TIS national interpreting service for people who do not speak English and for the...