Townsville Community Legal Service Inc
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Keep it simple and remain client-focused

Complexity in community sector systems presents a significant barrier to accessing services. It is important to ensure that you do not contribute to this complexity and make your service as accessible as possible.

Community workers need to be aware of the need to remain client-focused and to ensure they are always talking to the client rather than third parties except where they might be taking instructions from a third party on behalf of the client, or by necessity talking to a third party about the client.

It never hurts to ask yourself the Question: Who is the client?